The second time he called me "baby," I said, "Don't call me baby. I don't like it." Then I went off to look up his lab values in the computer.

When I came back to tell him he wasn't eligible, he said, "that's all right, baby." I said, "I told you not to call me baby." And the woman he was with smacked him on the arm and said, "she doesn't like it." That was the extent of the education.

(And, incidentally, he wasn't my client - he was a guy who wanted to be in my research study. I have a very different level of responsibility to clients.)