Having been through their training process, I honestly feel sorry for most TSO's. The big problem is that how they do their jobs changes literally 2-3 times per week. They get a memo on the change and must implement it immediately and perfectly. It is a tough job.
Printing out the policy and taking it with you is an excellent plan. Also, know that you can always calmly and politely ask for a supervisor and they have to let you talk to one. It may be a bit of a wait, but they have to let you talk to one.
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Date: 2006-12-19 10:04 pm (UTC)Printing out the policy and taking it with you is an excellent plan. Also, know that you can always calmly and politely ask for a supervisor and they have to let you talk to one. It may be a bit of a wait, but they have to let you talk to one.